Warranty Policy
Sea to Summit designs and builds gear that is meant to be put to the test, wherever your adventures take you. We guarantee our products against defects in materials or workmanship for the lifetime of the product.
OUR GUARANTEE
The Sea to Summit Guarantee is our promise to guarantee our products against manufacturing defects in materials or workmanship for the lifetime of the product. We choose the highest quality materials, build to the most exacting manufacturing standards, and rigorously test our products so we can deliver on this promise.
We offer this lifetime warranty to the original owner, with proof of purchase from an authorised Sea to Summit reseller, for the intended life of the product under normal use. The only exception to the Sea to Summit Guarantee is for products which are intended for use in situations which result in higher rates of wear and tear, which is why they have a limited warranty duration. In these cases, the duration of the warranty is clearly marked on the packaging and on our website.
Our warranty policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law because your satisfaction is very important to us.
If you encounter a manufacturing defect in materials or workmanship with any Product purchased through our website then subject to an assessment by us, you may be entitled to a repair, replacement product, exchange or refund of the purchase price.
You can also return an item purchased on this website for assessment if you believe it is defective, faulty or not fit for the purpose advertised.
WHAT IS NOT COVERED BY THE SEA TO SUMMIT GUARANTEE?
The Sea to Summit Lifetime Guarantee does not cover damage caused by normal wear and tear, misuse, excessive use, accidental damage, alteration or modifications to the Product, combat damage, improper care or cleaning, neglect, non-standard usage, or negligence.
In addition, our warranty does not cover damage to personal items stored in or used in conjunction with our products. Warranty decisions are the discretion of the Warranty and Returns Department.
Except in jurisdictions where the exclusion or limitation of incidental or consequential damage is not allowed, then Sea to Summit will not, under any circumstances, be liable for any direct, indirect, special or consequential damages resulting from a warranty claim, and in no event will Sea to Summit’s aggregate liability exceed the price paid for the product.
CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These are called “Consumer Guarantees” and cannot be excluded. Consumer Guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
If you have a Product with a major problem (for example, it is unsafe, is significantly different from the sample or description), then you are entitled to a refund or replacement if the problem is a major problem. If it is a minor problem, then we can offer you a free repair within a reasonable time.
Where an item is damaged through misuse, neglect or abnormal use, we will not provide a refund, exchange or repair.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
HOW TO MAKE A WARRANTY CLAIM
Product purchased from this website
If you purchased your Sea to Summit Product from this website, please follow the steps below:
2. Ensure that you provide your original proof of purchase. Claims that are not submitted with the original proof of purchase may not be covered by the product warranty unless we are required to do so under the Australian Consumer Law.
3. If we request that you send us your Product (at your own cost) for assessment, please ensure that the Warranty Claim Request Form is completed first.
4. All goods returned for assessment under our Warranty Policy must be clean and dry.
5. If required under the Australian Consumer Law, we will refund you the cost of the postage to you provided that you submit a receipt for that postage cost.
Product purchased from a Sea to Summit stockist (in store or online)
If you purchased your Sea to Summit product from one of our stockists, please contact this stockist in the first instance. As an authorised Sea to Summit reseller, they should have the technical knowledge and general experience to assist you with your warranty claim.
WARRANTY PROCESSING TIME
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. We are not liable for any returned item that is lost in transit. We recommend that Products be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims unless obliged under the Australian Consumer Law.
